Mario Willems, M.Sc., is the Technical Lead for SecuChat at jemmic, a software provider that transforms customer interactions through fully digital, integrated, and straight-through processes—from the front end to back-end systems—all with banking-grade security. As part of the management team, Mario leads a team of 19 professionals who envision, shape, and deliver software solutions, integrations, and consultancy services to a user base of over 1 million customers.